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Residential Support

Introducing our Residential Support, designed to streamline the experience of receiving IT support from the convenience of your own home. We offer a wide array of Online Support services, complemented by a range of valuable cloud-based solutions like Email Hosting, Anti-Virus protection, and Online PC Backup. With our team of dedicated IT Experts, we ensure prompt resolution of any technical challenges, ensuring the smooth and secure functioning of your home systems with our selection of managed products.

Need help choosing?
Live Chat
 02382 02 8000
 Online Support
From £9.99 per session
  min 4 x Sessions required 
  Pay As You Go
  12 Month Expiry
 In-Store Repair
 Physical hands-on support
  £49.99 (Standard Repair)
  £79.99 (Full Service)
  £109.99 (Upgrade & Rebuild)
A support session is up to 15 minutes of time with one of our IT Experts. The number of sessions you require will vary depending on the severity of your problem, but rest assured that those sessions we don't use will remain on your account for one year from the date of purchase. 

Typical Fixes

Our IT Experts have accumulated years of experience dealing with a wide range of issues, ranging from the straightforward to the perplexing and strange. Nevertheless, we have always been able to provide solutions for every problem that has come our way. Our vast knowledge and diverse experiences guarantee that there is always someone on hand who can address your specific needs. Below, you will find a selection of the most frequently resolved problems.

Email & Outlook

Check email server settings, troubleshoot connectivity issues, and verify email configuration on client devices

Online PC Backup

Verify backup sync, check storage space, troubleshoot network and synchronisation connectivity


Check connectivity, install/update drivers, update firmware and troubleshoot network configuration

Spyware Removal

Run anti-malware software, remove identified spyware, check for updates, scan for vulnerabilities

File Downloads

Check for file permission, verify network connectivity, troubleshoot browser settings, check for malware

Virus Removal

Run anti-virus software, remove identified viruses, check for updates, scan for vulnerabilities, check for malicious files

System Security

Check for updates, run vulnerability scans, check system configuration, implement security protocols, check logs

Microsoft Office

Check Office version, update Office, check add-ins, check for compatibility issues, troubleshoot configuration

Full PC Service

Check hardware and software, update drivers, check for malware, optimise settings, check for updates

Slow Computers

Check resource usage, optimise settings, check for malware, update drivers, check for updates

PC/Laptop Failure

Diagnose hardware failure, replace faulty parts, troubleshoot software issues, check for updates, check for backups

PC Health Check

Check hardware and software, update drivers, check for malware, optimise settings, check for updates, check backups

Windows Errors

Check for updates, troubleshoot software issues, check for compatibility, check for malware, check logs, repair corrupted files

Software Installation

Check for compatibility, verify system requirements, troubleshoot any installation errors, update software and check for malware

Why you need Online PC Support






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Sit back and relax whilst our IT Experts take on your request with our full care and attention!

Customer Service is our top priority

Our goal is to aid our customers to succeed through technology. We take the time to understand your current working practices, so we can recommend best-tailored IT solutions at an affordable cost. Our customers regularly praise us on the patience of our staff, our immediate response times, and that we always communicate to keep them well-informed. Of course, we are always proactively monitoring your systems and carrying out vital maintenance in the background, meaning we that we catch most issues before they even develop into a problem which an end-user would notice.

What we offer ...

We aim to simplify your home IT by providing reliable support whenever you need it. Our IT Experts offer guidance on broadband, Wi-Fi, PCs, laptops and more to ensure a smooth-running system. However, as a cloud-based company, we can only offer direct support through remote control of computers and not other devices. While our guidelines are easy to follow, you will require a reasonable level of self-knowledge and be hands-on with your own technology to benefit the most from our services. 
Our remote control support is designed to address any issues you may encounter, whilst ensuring you are secure and in possession of backups for your devices. We supply, install and support a wide range of cloud products along with a fully managed renewal process as required. We can also supply Dell computers with a 5-year next business day warranty for customers whose devices cannot be fixed or due an upgrade. With our assistance, you can have a seamless and stress-free technology experience at home. 

 Online Support

Online PC Support has been a trusted leader in remote support for residential customers worldwide since 2005. Our Online Support service is specifically designed to bring numerous advantages to individuals seeking computer assistance from the comfort of their own homes. We prioritise convenience by eliminating the need for you to visit a repair shop or leave your home, providing an unmatched level of convenience. With our remote support, you can receive prompt assistance without the hassle of travel, ensuring a seamless experience for all your computer needs.

Our team of highly skilled IT Experts are equipped to diagnose and troubleshoot issues remotely, resulting in faster resolutions compared to traditional in-store repairs. Opting for our Online Support service can also save you money, as our services are more cost-effective than call-outs or visits to local providers. In the rare event that your computer encounters a hardware problem that cannot be resolved remotely, we offer the option to drop off or send your device to our repair centre for a fixed-price.

Our Online PC Support sessions are priced per session, with each session providing up to 15 minutes of dedicated time with an IT Expert. To get started, a minimum purchase of 4 sessions is required for your account, and any unused sessions remain available for up to 1 year from the date of purchase, providing you with flexibility and peace of mind.


At Online PC Support, the security of our customers' devices and data is our top priority. That's why we provide robust anti-virus software that offers essential protection against security threats like viruses and malware.

The need for anti-virus software can vary based on factors such as device type and online activities. It is crucial to have some form of anti-virus software installed on devices connected to the internet. This helps prevent potential security breaches and ensures the safety of sensitive information.

For individuals engaged in sensitive online activities like banking and shopping, reliable anti-virus software becomes even more vital. It acts as a strong defense against data theft and guarantees the privacy of personal information.

At Online PC Support, we recognise the ever-changing nature of security threats. That's why we offer a range of security products specifically designed to address the latest risks and provide the necessary level of protection for our valued customers. With our trusted anti-virus software, you can have peace of mind knowing your devices are secure and enjoy a worry-free online experience.

 Online PC Backup

Safeguarding your files and ensuring the security of your data is paramount in today's digital age, which is why Online PC Backup is an indispensable solution for modern computing.

We highly recommend utilising this product as it provides an additional layer of protection to safeguard your important data and files against unexpected events or disasters. With Online PC Backup, you can have peace of mind knowing that your data is securely backed up, enabling easy recovery in case of local storage failures or damage.

Compared to other backup options, Online PC Backup offers superior data availability while prioritising the highest level of data security. Your backups are stored in secure off-site locations that are not susceptible to the same threats as your local storage. This feature acts as a safeguard against potential disasters such as fires, floods, or theft, ensuring that your valuable data remains intact and protected.

At Online PC Support, we are dedicated to providing comprehensive assistance to meet your specific needs. Our team will supply, configure, and install our Online PC Backup product tailored to your requirements, guaranteeing the safety and security of your data. Trust us to deliver the peace of mind you deserve when it comes to the protection and accessibility of your valuable files.

 Email Hosting

We specialise in providing cloud solutions to our clients, utilising our expertise as a Microsoft Partner with access to the Microsoft 365 platform. Our email service is powered by the widely-used Microsoft Exchange Platform, which is a key component of the Microsoft 365 product suite.

Our service delivers complete mailbox synchronisation across all devices and includes strong spam and malware protection, ensuring the security and safety of your inbox. Whether you need a fully-managed and personalised email account with a domain name of your choice, we can help you procure, manage, set up, configure, and deliver all necessary components for you and your family.

Our team of IT Experts are available to guide you through the domain name onboarding and procurement process and provide an end-to-end solution that meets all of your requirements. Contact us today to learn more about our services and how we can help you streamline your email communications with a robust and reliable solution.

 Dell Computers

Experience the superior quality and reliability of Dell computers as your ultimate choice for home computer replacements. As trusted Dell partners, we highly recommend their products, renowned for their durable construction and top-notch materials that ensure long-lasting performance. With Dell, you can enjoy up to 5 years of warranty, including Next Business Day service, and exceptional customer support from their skilled technicians who are always ready to assist with any technical issues or inquiries you may have.

Dell computers are designed to be highly compatible with a wide range of software and hardware, guaranteeing seamless integration with your existing devices and systems. You can confidently rely on Dell to provide a smooth and hassle-free transition as you upgrade your computer, knowing that it will effortlessly work with your preferred applications and peripherals.

If you're considering replacing your computer, our team of IT Experts is here to support you every step of the way. As part of our comprehensive service, we can provide you with a quote for your new Dell computer and offer assistance in migrating all your files and applications from your old computer to the new one. With our fixed-price service, you can enjoy peace of mind knowing that the entire process will be handled efficiently and at a transparent cost.

Trust in our expertise and Dell's exceptional products to fulfill your home computer needs. Contact us today to explore your options and let us guide you in selecting the perfect Dell computer that meets your requirements, ensuring a seamless transition and optimal performance for your computing needs.

 In-store Services

In addition to our cloud-based services and online support, we understand that there are instances where in-store repairs are necessary when remote assistance is insufficient.

There are various scenarios where in-store computer repairs become essential, such as encountering complex issues beyond your troubleshooting capabilities, requiring hands-on attention for operating system or software reinstallation or upgrades, or needing hardware upgrades or virus/malware removal that cannot be resolved through our online support service.

To cater to these situations, we provide convenient in-store repair services. Our skilled IT Experts are ready to address your computer repair needs, ensuring that your device receives the necessary attention it requires for optimal performance.

Scheduling an appointment for in-store repair services is straightforward. Sign-in to our Customer Hub, where you can easily book an appointment with one of our IT Experts. They will diagnose and resolve the issues efficiently, providing the hands-on assistance that may be required to get your computer back in top shape.

Rest assured that our commitment to delivering exceptional service extends to our in-store repairs, where we strive to provide effective solutions and a seamless experience. Don't hesitate to reach out to us when you require professional assistance for your computer repairs beyond the scope of remote support.