Our IT Experts have accumulated over 30 years of industry experience, demonstrating their commitment and hard work. They have witnessed the immense changes and advancements in technology, from the early personal computers of the 90s with dial-up internet access through to modern high-speed broadband connectivity and cloud computing in recent times.
Their extensive expertise and knowledge are invaluable to our company, guiding both our organisation and clients into the future. With their profound comprehension of the history and evolution of technology, they can predict and adapt to upcoming changes, leveraging the latest developments to construct, implement, and maintain solutions for all.
Our team's diverse range of skills enables them to handle any problem or project that comes their way, whether it's support, cloud services, infrastructure, communications, cybersecurity, or any other IT-related issue. You can rely on our team's expertise and experience to get the job done. They are genuine trailblazers in their field, and their contributions assist our clients in shaping their understanding of current and future technology usage.
What we do with the information we gather:
We require this information to understand your needs and to provide an efficient service, and in particular for the following reasons:
When we collect sensitive, personal or secure data (such as your password), the data will only be used for the purpose stated when the data was collected. Once we no longer require this information, it is destroyed. You may request that we destroy this information at any time.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable encryption alongside physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act. A small fee will be payable. If you would like a copy of the information held on you please write to us at the Company Address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
The information contained in this website is for general information purposes only. The information is provided by Online PC Support and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Online PC Support. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Online PC Support takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In no event shall Online PC Support Ltd. be liable for any damages, including, without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with our site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure regardless of Online PC Support Ltd. and/or its representatives being advised of the possibility of such damages, losses or expenses.
Although Online PC Support Ltd. attempts to ensure the integrity and accuracy of the site and its content, we can make no guarantees. It is possible that the site could include inaccuracies or errors, and that unauthorised additions, deletions and alterations could be made to the site by third parties. In the event that an inaccuracy arises, please inform Online PC Support Ltd. in order that it can be corrected.
Links to other Internet resources from this are used at your risk. The content, opinions expressed, and other links provided by these resources are not the responsibility of Online PC Support Ltd. and therefore we cannot be held responsible.
TERMS OF SERVICE
By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service:
The Support Plans include online support services and telephone support services for all Microsoft platforms, devices, operating systems, applications and other items listed on the Online PC Support website. As new computer technology becomes generally available, Online PC Support will use its best efforts to support such technology also.
Online PC Support will use its best efforts to resolve Members' computer technical problems. Online PC Support will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live Chat and Online Support response times may be delayed due to research and inquiries, as may be necessary. Online PC Support live chat or online support support does not assure that every request for technical support will be resolved to Member's satisfaction, and Online PC Support responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephone or online support. Online PC Support has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.
Member is responsible for providing Online PC Support with complete information concerning each Computer System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member shall not provide Member's password to any third person or permit its use by any third person. Member understands and acknowledges that neither Online PC Support nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by Online PC Support.
Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Member and appropriate parts and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out.
Optional onsite services for software, hardware, installations, training, and other support services outside the scope of the standard Online Support Plan are available on an hourly basis. Additional service charges will apply for an onsite support visit where location is viable and will be quoted on a case-by-case basis.
Links contained in the Online PC Support website may cause a user to leave the Online PC Support website. Such linked websites are not under the control of Online PC Support and Online PC Support is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. Online PC Support provides these links from the Online PC Support website only as a convenience, and the inclusion of any link does not imply any endorsement by Online PC Support of the website or any of its contents. All users use materials and information in third-party websites at their own risk.
Each "session based" Support Plan allows sessions to remain active on the Member's account for a period of 12 months from date of purchase and will need to be "topped up" when all sessions have been used on the Member's account if further support is required. Member's can purchase additional "sessions" anytime when required via Online PC Support website or by telephone on 02382 02 8000. All upgraded Support Plans that include "unlimited sessions" are charged monthly in advanced at a fixed fee which is renewed automatically on a rolling monthly-commit basis. Refunds will not be given for cancelled Support Plans during the plan period but can be cancelled prior to auto-renewal.
Online PC Support Support Plans, and all rights of Members to receive Membership Services, are non-transferable.
ONLINE PC SUPPORT SUPPORT PLANS, THE ONLINE PC SUPPORT WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC SUPPORT WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC SUPPORT AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ONLINE PC SUPPORT ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE ONLINE PC SUPPORT WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC SUPPORT WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC SUPPORT OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.
IN NO EVENT SHALL ONLINE PC SUPPORT BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE ONLINE PC SUPPORT WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC SUPPORT WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC SUPPORT OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In the event Online PC Support's delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond Online PC Support's reasonable control, then Online PC Support shall be excused from such delivery to the extent that it is delayed or prevented by such cause.
Online PC Support reserves the right to amend the Terms of Service that govern use of the Support Plans and the Online PC Support website at any time by (a) posting a revised version of the Terms of Service on the Online PC Support website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to Online PC Support. Member is responsible for regularly reviewing the Online PC Support website to be notified of any amendments to the Terms of Service. Member's continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.
Though Online PC Support has set no fixed limit on the amount of data transfer or storage limits on its Private Cloud Services, each Member's use of these Services is subject to Online PC Support's "fair use" policy. Under this policy, if at any time, in Online PC Support's sole discretion, Member's use exceeds the level of use reasonably expected from someone using these services for individual use or for business use, then Online PC Support reserves the right to suspend or terminate Member's Cloud Services. In addition, Online PC Support reserves the right to suspend or terminate any Cloud Services of any Member that Online PC Support, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any anything that is not within its intended use.