Our Business IT support plans are designed to meet the diverse needs of companies by offering a comprehensive range of services. From technical support and system maintenance to monitoring, backup, and recovery, we provide all the essential elements to effectively manage and maintain your technology systems. Our support plans are fully customisable, allowing you to tailor them to your specific IT requirements. By entrusting your IT needs to us, you can fully outsource these responsibilities and focus on growing your business with peace of mind.
We are a team of highly skilled and experienced IT professionals providing expert support and management for your IT needs. We take a proactive approach to IT support and management, which means that we don't just wait for issues to arise but rather monitor, identify and address potential issues before they can cause problems for your business. This proactive approach helps to prevent downtime, keeps your systems running smoothly, and secure, thus ensuring that your business operations are not affected.
We understand that every business is unique, with different needs and goals. Therefore, we offer customised IT support and management solutions tailored to your specific requirements. Our expertise, proactive approach, and customised solutions, combined with competitive pricing and flexible plans, enable us to offer best-in-class IT support and management. We work with you to determine your needs and offer solutions that meet your goals, while ensuring that you get the support you need at an affordable price.
In 2005, we founded our company with a visionary goal in mind: to revolutionise the IT support industry by providing unparalleled assistance and solutions to customers through our Online Support service. Harnessing the capabilities of remote control technology, we transformed the support experience by integrating secure remote access and live chat features. This innovative approach enabled our highly skilled IT Experts to deliver immediate and efficient support, setting new industry standards that have become the norm in recent years.
When a customer seeks support, our IT Experts employ secure remote access tools to connect directly to their systems. This enables us to troubleshoot and resolve technical issues in real-time, without the need for physical visits or disrupting your operations. By remotely accessing your systems, we can swiftly diagnose problems, perform necessary software updates, and make configuration changes to address your computer-related concerns.
In addition, our live chat feature facilitates instant communication between our customers and our support team. This guarantees a prompt response to queries and allows us to provide step-by-step guidance in resolving issues. Our knowledgeable IT Experts are readily available to address concerns, offer instructions, and provide immediate solutions, elevating the overall support experience for our valued customers.
Our Cloud Desktop platform transforms the way you work by providing uninterrupted access to your desktop, line-of-business applications, and files from anywhere and on any device connected to the Internet. By removing device restrictions and eliminating the need for costly on-premise servers, our solution empowers your business to fully embrace the true freedom of cloud computing by enhancing collaboration and productivity.
One significant advantage of Cloud Desktop is its superior security compared to traditional on-premise environments. When you migrate your data and applications to secure remote cloud servers, the risk of data loss or theft is significantly reduced. Our platform ensures a highly secure environment for your sensitive information by implementing advanced multi-factor security measures keeping your data protected and confidential.
With our Cloud Desktop service, software updates and installations are seamlessly managed by our team of IT Experts. We take care of keeping your applications and operating systems up-to-date automatically, so you always have access to the latest and most secure versions of your software for optimised performance and security.
Scalability is another essential feature of Cloud Desktop. Our solution effortlessly adapts to your changing business needs as you grow and evolve. If you require additional storage or computing power, it can be easily added without the need for new hardware or software investments. This scalability saves you valuable time and resources, allowing your business to remain agile and responsive with growth.
Our team of highly trained and experienced IT professionals specialise in a wide range of technologies and systems, enabling us to provide expert technical support and troubleshooting services. This ensures that we can quickly and efficiently prevent and resolve any technical issues our customers may encounter.
By opting for our Professional IT support services, customers can save both time and money by outsourcing their IT needs. This eliminates the need to hire and train in-house IT staff, resulting in significant cost savings and allowing businesses to focus on their core activities.
Our Professional IT support teams also assist customers in implementing the latest security measures and technologies to protect their systems and data from potential security threats. This helps businesses safeguard their interests and avoid potential legal liabilities associated with data breaches or cyber attacks.
With our IT Experts optimising and fully managing our customers' IT platforms, we can extend the lifespan and improve the performance of their systems. This, in turn, enhances the productivity of their employees, allowing businesses to reduce capital costs and become more competitive in the marketplace.
At Online PC Support, we promote the critical importance of cyber security protection to safeguard businesses against harmful cyber attacks such as malware, viruses, and ransomware. Implementing robust cyber security measures, businesses can effectively mitigate the risk of financial and reputational damages resulting from a cyber attack.
Various industries have specific regulations that mandate businesses to adhere to specific cyber security requirements. By making cyber security protection a standard practice, your business can ensure compliance with these regulations and avoid potential fines or penalties.
Cyber security protection plays a vital role in securing intellectual property, sensitive information, including customer data and financial details. Taking a proactive approach minimises the risk of data breaches, ensuring that your information remains confidential and secure.
With the implementation of our comprehensive cybersecurity measures as standard, we aim to safeguard and elevate the reputation of your business by demonstrating a strong focus on security and attaining valid cyber accreditation to further enhance the trust with your customers and suppliers.
Our team of IT Experts are highly skilled and experienced in providing expert support and management for our customers IT systems. With a proactive approach to IT support and management, we can identify and address potential issues before they cause problems, minimising downtime and keeping systems running smoothly.
Recognising that each business is unique, we offer customised IT support and management solutions that are tailored to meet our customers specific needs and goals. We also offer cost-effective options with competitive pricing and flexible plans, ensuring our customers receive the necessary support and management within their budget.
Our Enterprise IT Support plan goes beyond the basic support features and includes an array of extended services such as servers, virtualisation, high availability, network and monitoring services, alongside many other enterprise-oriented products and services.
At Online PC Support, we are a fully managed Microsoft Partner with a specialisation in Microsoft 365. With its comprehensive suite of tools, including email, calendar, file storage and sharing, collaboration tools and single sign-on, Microsoft 365 streamlines business operations by providing an all-in-one solution that simplifies management and security.
By using Microsoft 365, our customers can access everything they need in one place, allowing for increased productivity through features such as real-time collaboration, automatic backups, and file accessibility from any device. Advanced security features within Microsoft 365 also protect businesses' data and systems, ensuring sensitive information is kept secure and preventing data breaches.
As a cloud-based solutions provider, we offer the flexibility and scalability that our customers need to adjust to changing business needs. This allows for increased agility and responsiveness to changing demands, keeping businesses ahead of the competition. Our wealth of experience in software licensing and cost-effectiveness for businesses also enables us to provide the full range of products and services to our customers at the lowest possible cost.