About Us

At Online PC Support, we are committed to protecting the privacy and personal data of our users. In accordance with the General Data Protection Regulation (GDPR), we have implemented strict policies and procedures to ensure the safe handling of any personal data we collect.

We collect personal data such as names, email addresses, and other contact information when users sign up for our services or contact us through our website. This data is used to provide users with access to our services, to communicate with them about their account, and to send them promotional materials if they have opted in to receive them.

We may also use cookies and other tracking technologies to collect data about users' browsing behavior on our website. This data is used to improve our website's functionality and to personalise the user's experience.

We do not share personal data with any third parties except as necessary to provide our services, or as required by law.

Users have the right to access, correct, and delete their personal data at any time. To exercise these rights, users can contact us at [email protected] or by mail at Online PC Support, 6 The Central Precinct, Chandlers Ford, Eastleigh, Hampshire, SO53 2GB.

If you have any questions or concerns about our data collection and privacy practices, please contact us at [email protected] or by mail at Online PC Support, 6 The Central Precinct, Chandlers Ford, Eastleigh, Hampshire, SO53 2GB. We have appointed a Data Protection Officer (DPO) who is responsible for monitoring our compliance with GDPR. They can be contacted at [email protected]

This privacy policy sets out how Online PC Support Ltd. (hereafter referred to as Online PC Support, we, us) uses and protects any information that you give Online PC Support when you use this website.

Online PC Support is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Online PC Support may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

We may collect the following information:

• Name and Job Title
• Contact Information including Email Address
• Demographic information such as Postcode, Preferences and Interests
• License Keys, Passwords and other Sensitive Information relevant to work carried out for you
• Personal Data, Photographs and Documents, if required by the work carried out for you.
• Serial Numbers, Configurations and Other Information relevant to your Computer, Network and Location as required by an IT Expert.

What we do with the information we gather:

We require this information to understand your needs and to provide an efficient service, and in particular for the following reasons:

• Taking steps, as necessary to recover, restore, repair or otherwise fix computer hardware or software.
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

When we collect sensitive, personal or secure data (such as your password), the data will only be used for the purpose stated when the data was collected. Once we no longer require this information, it is destroyed. You may request that we destroy this information at any time.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable encryption alongside physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on our website, look for the box to confirm you accept our terms and conditions before proceeding as this data is necessary for your account management and security. 
• if you have previously agreed to us using holding personal information , you may change your mind at any time by writing to or emailing us at [email protected] 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act. A small fee will be payable. If you would like a copy of the information held on you please write to us at the Company Address.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Website disclaimer
The information contained in this website is for general information purposes only. The information is provided by Online PC Support and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Online PC Support. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Online PC Support takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Online PC Support Ltd. (hereafter referred to as Online PC Support, Us, We or Our) provides this site and related services subject to your compliance with the terms and conditions set below. Please read the following information carefully. By using this site, you agree to these Terms of Use.

In no event shall Online PC Support Ltd. be liable for any damages, including, without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with our site or use thereof, or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, line or system failure regardless of Online PC Support Ltd. and/or its representatives being advised of the possibility of such damages, losses or expenses.

Although Online PC Support Ltd. attempts to ensure the integrity and accuracy of the site and its content, we can make no guarantees. It is possible that the site could include inaccuracies or errors, and that unauthorised additions, deletions and alterations could be made to the site by third parties. In the event that an inaccuracy arises, please inform Online PC Support Ltd. in order that it can be corrected.

Links to other Internet resources from this are used at your risk. The content, opinions expressed, and other links provided by these resources are not the responsibility of Online PC Support Ltd. and therefore we cannot be held responsible.

TERMS OF SERVICE

By purchasing the Support Plans you are indicating your agreement to be bound by the following Terms of Service:

1. Availability of Services
   • Online PC Support telephone support services and online support services and products (collectively, the "Support Plan") are available only to one (1) registered user (each, a "Member") for one (1) or more computer systems subject to the Member contacting Online PC Support Ltd.
   • Support Plans are a collection of one (1) or more support sessions which is a term used by Online PC Support Ltd. to identify the time provided for all telephone support services and online technical support services. Each session is a period of time which consists of up to fifteen (15) minutes. 
   • Online PC Support services can only be provided to Members who have available support sessions on the account. All additional sessions required to complete any support service must be purchased on the Member's account prior to completion.
      
2. Supported Technology

   The Support Plans include online support services and telephone support services for all Microsoft platforms, devices, operating systems, applications and other items listed on the Online PC Support website. As new computer technology becomes generally available, Online PC Support will use its best efforts to support such technology also.

3. Our Responsibilities

   Online PC Support will use its best efforts to resolve Members' computer technical problems. Online PC Support will attempt to resolve such technical problems in a professional, reasonable and timely manner, taking into consideration the circumstances and nature of the technical problems. Live Chat and Online Support response times may be delayed due to research and inquiries, as may be necessary. Online PC Support live chat or online support support does not assure that every request for technical support will be resolved to Member's satisfaction, and Online PC Support responses constitute only technical advice or suggestions. Technical problems that may arise may be a result of software or hardware errors or problems that may not be correctable or may be too difficult to resolve by telephone or online support. Online PC Support has limited proprietary information from vendors, manufacturers, and developers, and may not have the ability to obtain any proprietary information necessary to resolve Member's technical problem.

4. Member's Responsibilities

   Member is responsible for providing Online PC Support with complete information concerning each Computer System. Prior to seeking technical support, Member is solely responsible for adequate protection and backup of Member's data, software and/or hardware. Member shall not provide Member's password to any third person or permit its use by any third person. Member understands and acknowledges that neither Online PC Support nor any of its third-party product or service providers shall be responsible for any lost data, re-run time, inaccurate output, or work delays resulting from any technical support services, other services, or products provided by Online PC Support.

5. Repair Services and Parts Replacement

   Repair Services and Parts Replacement can be provided where necessary. All costs are the responsibility of the Member and appropriate parts and services are supplied with a warranty of 30 days after the effective date of purchase or work carried out.

6. Optional Services

   Optional onsite services for software, hardware, installations, training, and other support services outside the scope of the standard Online Support Plan are available on an hourly basis. Additional service charges will apply for an onsite support visit where location is viable and will be quoted on a case-by-case basis.

7. Third-Party Link and Content Disclaimer

   Links contained in the Online PC Support website may cause a user to leave the Online PC Support website. Such linked websites are not under the control of Online PC Support and Online PC Support is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites. Online PC Support provides these links from the Online PC Support website only as a convenience, and the inclusion of any link does not imply any endorsement by Online PC Support of the website or any of its contents. All users use materials and information in third-party websites at their own risk.

8. Online PC Support Privacy Policy; Third-Party Privacy Practices

   All use of the Support Plans and the Online PC Support website is subject to Online PC Support's Privacy Policy. Although Online PC Support promotes responsible privacy policies, Online PC Support cannot control or be responsible for the privacy practices of third-party websites or service providers to which the Online PC Support website contains links, or for the privacy practices of providers of software or other repair services or products that are available from the Online PC Support website.

9. Renewal and Cancellation

   Each "session based" Support Plan allows sessions to remain active on the Member's account for a period of 12 months from date of purchase and will need to be "topped up" when all sessions have been used on the Member's account if further support is required. Member's can purchase additional "sessions" anytime when required via Online PC Support website or by telephone on 02382 02 8000. All upgraded Support Plans that include "unlimited sessions" are charged monthly in advanced at a fixed fee which is renewed automatically on a rolling monthly-commit basis. Refunds will not be given for cancelled Support Plans during the plan period but can be cancelled prior to auto-renewal. 

10. Memberships Non-Transferable

    Online PC Support Support Plans, and all rights of Members to receive Membership Services, are non-transferable.

11. NO WARRANTIES

    ONLINE PC SUPPORT SUPPORT PLANS, THE ONLINE PC SUPPORT WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC SUPPORT WEBSITE), AND ALL OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC SUPPORT AND ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ONLINE PC SUPPORT ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR OTHER INADEQUACIES IN THE MEMBERSHIP SERVICES, THE ONLINE PC SUPPORT WEBSITE (INCLUDING ALL INFORMATION AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC SUPPORT WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC SUPPORT OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS.

12. LIMITATION OF LIABILITY

    IN NO EVENT SHALL ONLINE PC SUPPORT BE LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOST PROFITS, OR COMPUTER HARDWARE DAMAGE, IN CONNECTION WITH ANY OF THE MEMBERSHIP SERVICES, THE ONLINE PC SUPPORT WEBSITE (INCLUDING ALL INFORMATION, SERVICES, AND PRODUCTS THAT ARE REFERENCED OR LINKED TO IN THE ONLINE PC SUPPORT WEBSITE), OR ANY OTHER INFORMATION, DOCUMENTS, PRODUCTS, SOFTWARE, DOWNLOADS, REPAIR SERVICES, ADVICE, AND INFORMATION PROVIDED BY ONLINE PC SUPPORT OR ANY OF ITS THIRD-PARTY PRODUCT OR SERVICE PROVIDERS, WHETHER SUCH PERSON IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Force Majeure

    In the event Online PC Support's delivery of the Support Plan is delayed, prevented, or otherwise made impracticable by reason of any acts of God, fires, floods, earthquakes, or other natural catastrophes; national emergencies, strikes, lockouts or other labour difficulties; computer "hacking" attack or computer virus; any law, order, regulation or other action of any governing authority; or any other cause beyond Online PC Support's reasonable control, then Online PC Support shall be excused from such delivery to the extent that it is delayed or prevented by such cause.

14. Modifications to Terms of Service

    Online PC Support reserves the right to amend the Terms of Service that govern use of the Support Plans and the Online PC Support website at any time by (a) posting a revised version of the Terms of Service on the Online PC Support website, or by (b) sending information regarding any amendment to the Terms of Service to the email address Member provides to Online PC Support. Member is responsible for regularly reviewing the Online PC Support website to be notified of any amendments to the Terms of Service. Member's continued use of the Membership Services after such amended Terms of Service have been posted or information regarding such amended Terms of Service has been sent to Member shall be deemed acceptance by Member of the amended Terms of Service.

15. Fair Usage Policy; Suspension or Termination of Services

    Though Online PC Support has set no fixed limit on the amount of data transfer or storage limits on its Private Cloud Services, each Member's use of these Services is subject to Online PC Support's "fair use" policy. Under this policy, if at any time, in Online PC Support's sole discretion, Member's use exceeds the level of use reasonably expected from someone using these services for individual use or for business use, then Online PC Support reserves the right to suspend or terminate Member's Cloud Services. In addition, Online PC Support reserves the right to suspend or terminate any Cloud Services of any Member that Online PC Support, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Member, or (c) for any anything that is not within its intended use.

16. General

    In addition to the Terms of Service, Member agrees to be bound by the Privacy Policy and all other legal notices contained on the Online PC Support website, which collectively constitute the entire agreement between Member and Online PC Support. Online PC Support and/or third party providers may make improvements and/or changes in the products, services, programs, business or customer policies and prices described in their websites at any time without notice. English law will govern any action related to the Terms of Service, without regard to conflict of law principles. The Terms of Service shall be construed as if it was executed and performed in England. Any cause of action by a Member or other viewer of this website must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred. If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. Online PC Support's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The Online PC Support website is available internationally and may contain references to Online PC Support products, services, and programs that are not available in a viewer's country. These references do not imply that Online PC Support intends to make such products, services, or programs available in such country.