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Education Support Plans

Our Education IT support plans offer a comprehensive range of services. From resolving technical issues to providing guidance on technology decisions and system management, we are here to support educational institutions every step of the way. We provide monitoring, maintenance, backup, and disaster recovery services to maximise uptime and ensure the safety of your data. With our dedicated support, students and staff can enjoy a seamless experience, focusing on their education without disruptions.
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 02382 02 8000
 Pay-As-You-Go
From £29.99 per session
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  min 4 x Sessions required 
  Quick Fix
  Online Support
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 Pre-School
From £49.99 per month
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  Unlimited Support
  Per-User Subscription
  Month by Month
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 Primary & Secondary
From £189.95 per month
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  Unlimited Support
  Per-User Subscription
  Tailored Service
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  Included    Not Included
Pay-As-You-Go
Pre-School
Primary & Secondary
Pay As You Go Support
Unlimited Support
Desktop / Laptop Support
Microsoft 365 Cloud
Server Support
Remote Access
Cloud Desktop
Network Infrastructure
Virtualisation
Wireless Deployments
Internet Connectivity
Backup Management
Proactive Monitoring
Multi-Server Environments
Multi-Site Integration
Advanced Networking
High Availability
Printer Support
Software Product Support
Cyber Security
Bespoke Solutions
VPN Endpoint
A support session is up to 15 minutes of time with one of our IT Experts. The number of sessions you require will vary depending on the severity of your problem, but rest assured that those sessions we don't use will remain on your account for one year from the date of purchase. Customers with an unlimited support plan are not subjected to support session limitations. 
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Why you need Online PC Support

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What we offer ...

Our IT for Education solutions provide a comprehensive package that includes a fully managed and outsourced team of IT Experts and modern, secure platforms for schools. As an online-focused IT company, we are always available remotely to assist end-users and actively monitor platforms for maximum uptime.
 
Our systems are delivered using modern technologies, which allows us to offer a mix of on-premise and cloud-based solutions that provide flexible working and lower costs. We customise our services using best business practices to meet the needs of both staff and students, whether they are in school or at home, with full remote access capabilities.
The ability to offer remote access to staff in school and at home can be particularly beneficial for schools that are implementing remote or hybrid learning models. This allows for seamless access to important resources and systems, regardless of location and from any device.
 
Our IT for Education solutions are fully backed by our team of IT Experts through online support, remote management, and cloud-based products and services. We take pride in our ability to offer comprehensive and customised IT solutions that enable schools to operate smoothly and effectively.

 Online Support

Experience the convenience and accessibility of our Online Support services, providing seamless assistance from any location, at any time. Whether teachers are working in-school or remotely, our services offer easy access to resources and immediate support through our secure remote support tool. We pride ourselves on delivering fast answers and fixes to customers' questions or queries, ensuring a smooth teaching and learning experience.

During classes, Online Support plays a crucial role in assisting both students and teachers. With our reliable remote access capabilities, technical issues are swiftly resolved without the need for on-site visits. This enables uninterrupted learning and teaching, allowing students to focus on their education while teachers receive the support they need exactly when they need it.

Furthermore, our Online Support services are designed to be cost-effective and fully managed. By eliminating the need for physical visits, we reduce associated expenses and provide a more affordable IT support solution compared to traditional methods. Our unlimited support plan offers comprehensive services at a predictable and budget-friendly monthly fee, making it an ideal choice for schools of any size. We ensure that all your IT support needs are covered efficiently and economically, allowing you to allocate your resources effectively towards educational priorities.

Embrace the power of our Online Support services and enhance your teaching and learning experience. With convenient access to assistance, quick resolution of technical issues, and cost-effective support, we are dedicated to supporting the success of schools and empowering educators to deliver quality education. Trust us as your reliable partner in providing seamless IT support that caters to the unique needs of the education sector.

 Hybrid Cloud

At Online PC Support, we specialise in offering a variety of cloud options and solutions to our customers. By embracing the cloud, we can provide students and teachers access a vast array of educational resources from any location, whether they're learning in school or remotely on various devices from home.
 
Collaboration is made effortless thanks to the cloud, enabling students and teachers to work together on projects and assignments in real-time, regardless of their physical location. Popular tools like Microsoft 365 or Google Docs make it easy for multiple users to collaborate on the same document simultaneously.
 
Hybrid Cloud allows data to be stored both in the cloud and on-premise, creating a streamlined system for accessing files and assignments. This makes it easier for teachers to track their students' progress and for students to access their own content.
 
By using cloud resources, we have reduced schools budgets significantly compared to maintaining or upgrading on-site technology and infrastructure. With the educational discount benefits on offer, cloud resources can be accessed at a much lower cost than businesses would normally pay for the same technology and solutions. 

 Professional Services

Our professional IT services enable schools to enhance their efficiency and productivity by providing solutions that simplify processes and minimise the time and effort required to manage daily IT-related tasks.
 
With the aid of our services, schools can ensure the reliability and continuous availability of their technology by implementing systems and protocols to prevent system outages and downtime. We also provide support and maintenance to ensure smooth system operations.
 
Our services include safeguarding school networks and data against cyber threats, as well as providing training on how to recognise and prevent such threats, along with responding to security incidents as required.
 
Furthermore, our IT Experts assist schools in adopting new technologies and innovative teaching and learning approaches. This includes providing guidance on selecting and implementing new hardware, as well as keeping up-to-date with the latest software products and features.

 Cybersecurity

At Online PC Support, we offer comprehensive cybersecurity services to help schools enhance their security posture and protect against cyber threats.
 
Our team conducts thorough cybersecurity assessments to identify any vulnerabilities or weaknesses in a school's current security measures. This includes reviewing policies, procedures, and technical controls, and providing recommendations for improvement.
 
We assist schools in implementing robust security infrastructure, such as firewalls, antivirus software, web filtering, multi-factor authentication and intrusion prevention systems. Our services cover configuring and installing these systems, as well as providing ongoing maintenance and support.
 
To ensure that schools are prepared to respond to any security incidents, we provide incident response plans that outline the necessary steps to take. This includes identifying the responsible parties, establishing communication channels, and mitigating the impact of the incident.
 
In addition, we offer vulnerability assessments to detect any weaknesses in a school's systems or networks that could be exploited by cybercriminals. Our IT Experts provide recommendations for addressing those vulnerabilities to minimise the risk of security breaches.

 Education IT

Our Education IT Support Plans are specifically designed to cater to the continuous technical support and IT service needs of Primary & Secondary organisations. This type of service is essential due to the heavy reliance on technology in schools. Our plans offer a truly unlimited service, eliminating unpredictable fees often associated with time-based support charged by most IT providers.

In addition to surpassing reactive support, our Support Plan includes proactive services such as regular system maintenance checks and preemptive tasks to prevent issues before they arise. This proactive approach minimises downtime and enhances the overall reliability of your technology infrastructure.

Education organisations have the flexibility to customise the level of support they receive based on their unique needs and priorities, on a per-user and/or per-device basis. This ensures that the provided support is tailored precisely to the specific requirements of each educational establishment.

Compared to paying for support on a per-incident or ad-hoc basis, our unlimited Education IT Support Plan offers a low-cost and predictable alternative. With unlimited access to IT services and the full range of our comprehensive features at a fixed cost, educational organisations can manage their budget more efficiently and reduce their overall IT expenses effectively.

 Microsoft Education

Online PC Support is a fully managed Microsoft Partner with extensive expertise in Microsoft 365, providing schools with a suite of robust collaboration and productivity tools. Microsoft 365, which includes Exchange Online, OneDrive and Teams, enables real-time collaboration between students and teachers, regardless of their location.
 
Microsoft 365 allows students and teachers to access their files from any device with an internet connection, making it ideal for hybrid and remote learning environments. OneDrive, which is part of Microsoft 365, provides secure storage for documents, spreadsheets, and presentations, enabling efficient data management for educational institutions.
 
By choosing Online PC Support with the power of Microsoft 365, schools can significantly reduce their IT costs compared to traditional on-site IT support and on-premise productivity software. Educational institutions can take advantage of discounted prices and flexible subscription fees, making Microsoft 365 a cost-effective solution.


Registered in England. Company Registration Number 05359335
Copyright © Online PC Support Ltd 2005-2024

Contact Us
 
Online PC Support
6 The Central Precinct
Chandlers Ford
Eastleigh
Hampshire
SO53 2GB
 
02382 02 8000
 
[email protected]
Opening Hours
Mon-Fri
09:00-17:00
Sat-Sun
Closed