Fully Managed IT, Built Around Your Business

Our Online Support service gives your team fast, responsive access to IT Experts who know your environment and understand how your business operates. Rather than sitting in long ticket queues or waiting for call-backs, issues are picked up quickly and dealt with via our remote control tools.

Because we design and manage the systems we support, problems are resolved with context and care, not guesswork. This results in quicker resolutions, fewer repeat issues, and a consistently high level of customer service. Online Support sits at the heart of how we look after your IT day to day, delivering the speed, attention, and reliability your users expect.

Our IT Projects & Specialist Support services focus on designing and delivering well-planned IT solutions for more complex requirements and key projects. From infrastructure changes and system migrations to security improvements and performance optimisation, our specialists take a careful, considered approach to every engagement.

These services are ideal when businesses need additional expertise beyond day-to-day support. By planning and delivering projects with long-term reliability in mind, we ensure solutions are secure, stable, and aligned with wider business needs.

Our Enterprise Support Plans are designed for organisations with more complex, business-critical IT environments and higher operational demands. These plans provide enhanced support, proactive management, and deeper technical oversight across infrastructure, servers, networking, and security.

Built around clearly defined standards and service levels, our Enterprise and Enterprise Plus plans deliver increased resilience, performance monitoring, and long-term stability. This approach gives businesses confidence that their IT is being actively managed, supported, and aligned with ongoing growth and operational requirements.

Exchange Online forms part of the Microsoft 365 platform and provides the email, calendar, and contact services used across your organisation. It supports dependable day-to-day communication while integrating seamlessly with wider collaboration and identity services.

We manage Exchange Online with a strong focus on mail flow, security, and governance. This includes shared mailbox configuration, administrative security controls, protection against spam and email-borne threats, support for Subject Access Requests (SARs), and ongoing monitoring to ensure communications remain reliable, secure, and well governed.

Backup and business continuity are a critical part of maintaining a stable and resilient IT environment. We design and manage backup solutions that protect critical systems and data, ensuring your business can recover quickly and predictably when incidents occur.

Backups are actively monitored, regularly tested, and include immutable copies to protect against ransomware, corruption, and unauthorised changes. Managed as part of your wider IT environment, recovery processes are designed around what matters most to your business, reducing risk, minimising downtime, and supporting continuity when unexpected events occur.

Our Cloud Hosted Server solutions provide a secure and reliable private cloud environment designed to support critical business systems and applications. Servers are architected around your specific workloads, performance requirements, and security needs, ensuring a stable and well-managed platform.

Unlike usage-based public cloud platforms, our private cloud hosting is delivered with clear, predictable pricing, giving you visibility and control over infrastructure costs. We manage provisioning, security, monitoring, patching, and backups as standard, delivering a resilient server environment that scales sensibly as your business grows without unexpected cost fluctuations.

While much of our support is delivered remotely, some situations benefit from hands-on technical expertise. Our In-Store Services provide practical support for hardware repairs, system builds, upgrades, and detailed diagnostics carried out by experienced IT professionals.

For customers across the UK, we also offer secure courier services, allowing equipment to be safely collected, worked on in our workshop, and returned fully tested and ready for use. This approach ensures physical systems are handled with care and integrate seamlessly back into your wider IT environment without unnecessary disruption.